快速访问

查看PDF

文章信息

参考文献

[1]姜婷婷, 许艳闰, 傅诗婷, 等. 人智交互体验研究:为人本人工智能发展注入新动力[J]. 图书情报知识, 2022,39(04): 43-55.
[2]CHEN Q, LU Y, GONG Y, et al. Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty[J]. Internet Research, 2023,33(6): 2205-2243.
[3]LIU-THOMPKINS Y, OKAZAKI S, LI H. Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience[J]. Journal of the Academy of Marketing Science, 2022,50(6): 1198-1218.
[4]沈鹏熠, 李金雄, 万德敏. “以情动人”还是“以理服人”?人工智能聊天机器人角色对顾客情感依恋的影响研究[J]. 南开管理评论, 2023.
[5]YALÇıN Ö N. Empathy framework for embodied conversational agents[J]. Cognitive Systems Research, 2020,59: 123-132.
[6]PENTINA I, XIE T, HANCOCK T, et al. Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions[J]. Psychology & Marketing, 2023,40(8): 1593-1614.
[7]MCBANE D A. Empathy and the salesperson: A multidimensional perspective[J]. Psychology and Marketing, 1995,12(4): 349-370.
[8]YALÇıN Ö N, DIPAOLA S. Modeling empathy: building a link between affective and cognitive processes[J]. Artificial Intelligence Review, 2020,53(4): 2983-3006.
[9]JECKER N S. You’ve got a friend in me: sociable robots for older adults in an age of global pandemics[J]. Ethics and Information Technology, 2021,23(S1): 35-43.
[10]何双百. “机器同伴”:新型亲密关系下的“人机共情”现象思考[J]. 西南民族大学学报(人文社会科学版), 2021,42(07): 185-192.
[11]ASADA M. Towards Artificial Empathy: How Can Artificial Empathy Follow the Developmental Pathway of Natural Empathy?[J]. International Journal of Social Robotics, 2015,7(1): 19-33.
[12]ASADA M. Development of artificial empathy[J]. Neuroscience Research, 2015,90: 41-50.
[13]颜志强, 苏金龙, 苏彦捷. 从人类共情走向智能体共情[J]. 心理科学, 2019,42(2): 299-306.
[14]陈多闻, 汪姿君. 何为人工共情?——当代新兴人工共情技术本体的哲学凝思[J]. 自然辩证法研究, 2023,39(09): 59-63.
[15]EREL H, TRAYMAN D, LEVY C, et al. Enhancing Emotional Support: The Effect of a Robotic Object on Human–Human Support Quality[J]. International Journal of Social Robotics, 2022,14(1): 257-276.
[16]CONCANNON S, TOMALIN M. Measuring perceived empathy in dialogue systems[J]. AI & SOCIETY, 2023.
[17]de WAAL F B M. Putting the Altruism Back into Altruism: The Evolution of Empathy[J]. Annual Review of Psychology, 2008,59(1): 279-300.
[18]DECETY J, JACKSON P L. The functional architecture of human empathy[J]. Behavioral and cognitive neuroscience reviews, 2004,3(2): 71-100.
[19]RODRIGUES S H, MASCARENHAS S, DIAS J, et al. A Process Model of Empathy For Virtual Agents[J]. Interacting with Computers, 2015,27(4): 371-391.
[20]LIM A, OKUNO H G. A Recipe for Empathy[J]. International Journal of Social Robotics, 2015,7(1): 35-49.
[21]MINSKY M. A framework for representing emotional states[M]. EMOTIONS, 2008: 618.
[22]于雪, 翟文静, 侯茂鑫. 人工智能时代人机共生的模式及其演化特征探究[J]. 科学与社会, 2022,12(04): 106-119.

版权与开放获取声明

作为一本开放获取的学术期刊,所有文章均遵循 Creative Commons Attribution 4.0 International License (CC BY 4.0) 协议发布,允许用户在署名原作者的前提下自由共享与再利用内容。所有文章均可免费供读者和机构阅读、下载、引用与传播,EWA Publishing 不会通过期刊的出版发行向读者或机构收取任何费用。